Privacy Policy for

Seva - Suvidha Mobile Application

Effective Date: 15-07-2025

CSMCL ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform (the "Platform"). By using the Platform, you agree to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and sensitive information:

2. How We Use Your Information

We use the information we collect for the following purposes:

3. Data Sharing

We may share your personal information with trusted third parties under the following conditions:

4. Data Security

We take appropriate security measures to protect your personal data, including the use of encryption, secure servers, and access control protocols. However, no method of data transmission over the internet is completely secure, and by using our Platform, you accept the inherent risks involved in transmitting data over the internet.

5. Children's Privacy

Our Platform is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe we may have collected information from a child under 18, please contact us immediately so we can take appropriate steps to remove such data.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable laws. We may retain data for fraud prevention, legal rights protection, or if required by law. We may also retain anonymized data for analytical or research purposes.

7. Your Rights

You have the right to:

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your data, please contact us at:

Email: gm-csmcl@cg.gov.in

Phone: +91 771-2439611

Physical Address: Aabkari Bhawan, Labhandih, Raipur, Chhattisgarh 492001

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on our platform with an updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.